FAQs

FAQs

I know you probably have loads of questions about buying a bridal gown and how it all works, so I have tried to answer a few for you via the FAQs, below. If you have any further questions not answered here, please drop me a message and I will answer them for you.

How do I know whether a dress I see online will fit me?

Bridal gown sizing tends to be a little hit-and-miss, with many dresses coming up smaller than you would expect. The best thing to do is to look at dresses in your high street dress size, and also a size or two bigger, and then book an appointment to come and try on any dresses you like. Dresses with a corset tie closure tend to be a little more flexible in their sizing.

Can I change parts of a dress I don’t like?

Yes, you can often change parts of a dress, for instance, you can change a zip to a tie closure. It is also possible to remove any net underskirt layers if a dress is too full for you, change certain trims, add embellishments, and even shorten the dress to make it tea-length if that is what you’d like! If there is something you would like to change always mention it, as an alteration is usually possible.

What happens after I book an appointment?

Once I receive your appointment booking I will confirm the time and day with you. I will also send over any other information you may need, such as the number of people you can bring with you, what you need to bring along, directions of how to find me, and so on. You are welcome to ask any questions you have, at any time. I will re-confirm the appointment with you a day or two before you are due to attend.

What should I bring with me to my appointment?

If you are coming to try dresses on then a white/nude strapless bra and underwear will give you the best experience.

Alterations: Please wear the bra you intend to wear on your wedding day and remember to bring your shoes so your dress can be shortened to the right length.

How many people can I bring with me to my appointment?

I have very limited space, so please bring no more than two adult guests with you to any appointment. You are welcome to include others by video call, or arrange a second appointment once you have decided on your gown, or whittled it down to a couple of choices, to show those who were unable to join you. This appointment is all about you! To ensure your experience is as relaxed and focused as possible, it is advisable not to bring children under 14 along to your appointment.

Purchasing your dress

I check every off-the-peg dress for obvious imperfections before it goes on sale. Therefore, any dress you purchase should be in near-perfect condition. Please check your dress over to ensure you’re happy with it before you pay. I will ask you to sign to confirm that you are happy to purchase the dress in the condition stated.

Order-in wedding dresses:

I will order a brand new dress for you, in your size. (If you decide to purchase the sample gown, the above paragraph will apply). I will contact you once your dress has arrived. Please arrange an appointment to collect it within 4 weeks. It is best if you try your dress on at this appointment to ensure you are happy with it. I have very limited storage space so you will need to take your dress home with you after this appointment.

How can I pay?

I accept every major credit or debit card (except American Express). All items must be paid for in full at the time of purchase. If you decide to purchase a dress that is ordered in for you in your size, a 50% deposit is required, with the balance paid on or before collection. Alterations are paid for in full after the work is completed to your satisfaction.

I’ve changed my mind/I no longer need my dress, will you buy it back or swap it?

No, sorry. I do not offer refunds or replacements if you no longer need your dress. All items ordered specifically for you must be paid for in full, even if your circumstances have changed.

Alterations

It is very rare for a dress to fit you perfectly without needing some alteration. Alterations are an extra charge in addition to the cost of your gown. The most common alterations are: The side seams/bust taken in and/or the length shortened. You may wish to have other work carried out, and we can discuss this at your appointment. I will provide an estimate for any alterations before you decide whether to go ahead. Please note: you do not have to have any alterations done by me, you are more than welcome to take the dress away and have it altered by a seamstress of your choice.

How many alteration appointments will I need?

If you purchase your dress from me and it is no more than 4 months before your wedding date, we can do your first alteration fitting at the time of purchase (so long as you have the correct underwear/shoes with you). Otherwise, we will make a new appointment for your first fitting. Once I have done the alterations I will arrange a second fitting for around 4 weeks before your wedding to check everything is okay. I will discuss/arrange extra fittings with you if required.

Can you store my dress for me after I’ve purchased it?

No, sorry. Unfortunately, I do not have the space available to store dresses after purchase and can only keep them on-site while carrying out alterations.

I’ve had my big day/I no longer need my wedding dress, and I’d like to sell it, do you buy pre-loved or unworn wedding dresses from brides?

No, I’m sorry, I don’t currently offer this service.

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