FAQs

FAQs

I know you probably have loads of questions about buying a bridal gown and how it all works! I have tried to answer a few for you via the FAQs, below. If you have any further questions not answered here, please drop me a message.

What happens after I book an appointment?

Once I receive your appointment booking I will confirm the time and day with you. I will also send over any other information you may need, including directions and FAQs. You are welcome to ask any questions you have, at any time. I will re-confirm the appointment with you a day or two before you are due to attend.

What should I bring with me to my appointment?

A white/nude strapless bra and underwear will give you the best experience. Don’t worry too much about this, though, it is more important that you wear something you feel comfortable in!

How many people can I bring with me to my appointment?

You can bring a maximum of 3 adult guests (age 10+) to your appointment. Please do not bring any more than this unless you have spoken to me first. I understand that you may have children younger than this that you would like to bring along, but experience has shown that children under 10 years old do not mix well with wedding dress appointments. Younger children have a tendency to get bored very quickly, and therefore take the focus away from you – the most important person at these appointments! If the number of guests is likely to cause you a problem, please contact me before your appointment to discuss your requirements.

Please note: the area outside the bridal room is loose stones and may cause issues for those with limited mobility. If you have anyone in your group with mobility issues and you would like to discuss accessibility, please don’t hesitate to contact me.

Purchasing your dress

In most cases your dress will be ordered for you in your size. However, there is a small selection of gowns available to purchase off-the-peg. It is also sometimes possible to buy my sample gowns. If you decide to buy an off-the-peg or sample gown, you will need to pay in full at your appointment. Off-the-peg dresses are sold as seen and may have some small imperfections.

All order-in gowns require a minimum 50% deposit when you say “yes”. I will contact you when your dress arrives. You need to pay the balance and collect your dress within 4 weeks of this date.

How can I pay?

I accept every major credit or debit card (except American Express). You need to pay for any accessories/off-the-peg dresses in full at the time of purchase. A 50% deposit is required if you decide to purchase an order-in dress, with the balance paid on or before collection.

Can I change parts of a dress I don’t like?

Yes, you can often change parts of a dress! Some changes can be made by the designer at the point of order, and others can be made by your seamstress at the alteration stage. For instance, you may be able to change a zip closure to a tie closure or add a sparkly layer to the skirt. It is also possible to remove any net underskirt layers if a dress is too full for you. You can also change certain trims, add embellishments, and so on! If there is something you would like to change always mention it, and I can advise you on what is possible.

I’ve changed my mind/I no longer need my dress, will you buy it back or swap it?

No, sorry. I do not offer refunds or replacements if you no longer need your dress. You will need to pay for all items ordered specifically for you in full, even if your circumstances have changed. Full terms and conditions are provided at the time of purchase.

Alterations

It is very rare for a dress to fit you perfectly without needing some alteration. Alterations are an extra charge in addition to the cost of your gown, and it is paid to your seamstress. It is your responsibility to find a seamstress, however, I can provide a list of local independent seamstresses I know have been carrying out bridal alterations for many years to help you find one to assist you.

Can you store my dress for me after I’ve purchased it?

No, sorry. Unfortunately, I do not have the space available to store dresses after purchase, and you will need to collect your dress within 4 weeks of its arrival, or take it with you if you purchase off-the-peg.

I’ve had my big day/I no longer need my wedding dress, and I’d like to sell it. Do you buy pre-loved or unworn wedding dresses from brides?

No, I’m sorry, I don’t currently offer this service.

I hope these FAQs help to answer some of the questions you may have!

If the above FAQs did not answer your question, please contact me using the form, below:

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