I know you probably have loads of questions about buying a bridal gown and how it all works, so I have tried to answer a few for you via the FAQs, below. If you have any further questions not answered here, please drop me a message and I will answer them for you.
How do I know whether a dress I see online will fit me?
Bridal gown sizing does tend to be a little hit-and-miss sometimes, with many dresses coming up smaller than you would expect. The best thing to do is to look at dresses in your high street dress size, and also a size or two bigger and then arrange to come and try on any dresses you like in the relevant sizes. Dresses with a corset tie closure tend to be a little more flexible in their sizing as the tie can be tightened or loosened to suit, so you may find you fit into a size smaller than your usual size, but it really does depend on your individual body shape and the dress itself. I have approximate measurements of each off-the-peg dress available so please just ask if you are unsure.
What can be done if there are certain features of a dress I don’t like?
It is often possible for certain features to be changed, for instance, a zip closure could be changed to a tie closure. It is also possible to remove any net underskirt layers if a dress is too full for you, change certain trims, add embellishments, and even shorten the dress to make it tea-length if that is what you desire! If there is something you would like to change always mention it, as there is usually something that can be done to make the dress perfect for you.
What happens after I book an appointment?
Once I receive your appointment request I will confirm a time and day with you and also send over any other information you may need, such as the number of people you can bring with you, what you need to bring along, directions of how to find me, and so on. You can then ask any further questions you have before you come along. I will also confirm the appointment with you a day or two before you are due to attend.
What should I bring with me to my appointment?
If you are coming to try dresses on then a white/nude strapless bra and underwear will give you the best experience. If you are coming for an alteration fitting then it is always best to come wearing the bra you intend to wear on your wedding day, and the shoes you have chosen – especially if they are not flat. This is important as it can make a difference to the amount your dress needs to be altered.
How many people can I bring with me to my appointment?
I have very limited space, so please bring no more than two adult guests with you to any appointment. You are welcome to include others by video call, or you can arrange a second appointment once you have decided on your gown, or whittled it down to a couple of choices, to show those who were unable to join you. This appointment is all about you! To ensure your experience is as relaxed and focused as possible, it is advisable not to bring children under 14 along to your appointment.
Purchasing your dress
Every off-the-peg dress I sell is checked for obvious imperfections before it goes on sale, therefore, any dress you purchase should be in near-perfect condition. If you decide that you would like to buy one of my dresses, we will check over the dress together and log any minor defects found (if any) before you pay. You will then sign to say that you have purchased the dress in the condition stated, and you are happy with this.
If you decide to purchase one of my order-in dresses then a brand new dress will be ordered in for you in your size (unless you decide to purchase the sample gown, in which case the above paragraph will apply). Once your dress has arrived we will arrange for you to come and collect it. You are encouraged to try your dress on at this appointment to ensure you are happy with it. You will need to take your dress home with you at the end of this appointment unless I am carrying out alterations straight away.
How can I pay?
Dresses/alterations can be paid for by cash or any major credit or debit card (except American Express). All off-the-peg dresses and other accessories must be paid for in full at the time of purchase. This includes smaller items and accessories that are ordered for you, such as veils and underskirts. If you are purchasing a dress that will be ordered in for you then a 50% deposit is required, with the balance paid on or before collection. Alteration charges are payable after the work is completed to your satisfaction and must be paid for in full before the dress can be taken away.
I’ve changed my mind/I no longer need my dress, will you buy it back or swap it?
No, sorry. Off-the-peg dresses and accessories are sold as seen and no refunds or replacements are offered. Dresses, and other items not normally kept in stock, that are ordered specifically for you must be paid for in full even if your circumstances have changed and it/they is/are no longer needed or you have changed your mind. If a dress (or accessory) that has been ordered specifically for you arrives faulty then a replacement will be arranged.
Many different alterations can be made to your dress to make it perfect for you. It is very rare for a dress to fit you perfectly without needing some alteration and this should be taken into account when you buy your dress. Alterations are charged for, on top of the cost of your gown due to the length of time they take. The usual alterations required are, to be taken in at the bust, and/or the length shortened, and for a tie to be added to the train to bustle it up out of the way for easier dancing. You may wish to have other work carried out, for instance, straps added/removed, the neckline shape changed, or the train shortened/removed, and I can give you an estimate for any alterations you may wish to have carried out before you decide whether to go ahead. Please note: you do not have to have any alterations done by me, you are more than welcome to take the dress away and have it altered by a seamstress of your choice.
How many alteration appointments will I need?
If you purchase your dress from me and it is no more than 4 months before your wedding date, we can do your first alteration fitting at the time of purchase (so long as you have the correct underwear/shoes with you), otherwise, we will make a new appointment for your first fitting. Following this, you will need to have a second appointment once the alterations are completed to ensure that your dress fits you perfectly. Usually, this is all that is required, but further appointments may be needed in the interim, depending on the alterations being made. This will be discussed/arranged with you as required.
Can you store my dress for me after I’ve purchased it?
No, sorry, unfortunately, I do not have the space available to store dresses after purchase and can only keep them on-site while carrying out alterations.
I’ve had my big day/I no longer need my wedding dress, and I’d like to sell it, do you buy pre-loved or unworn wedding dresses from brides?
No, I’m sorry, I don’t currently offer this service.
Updated Covid-19 Ts & Cs can be found here.
Question not answered? Please contact me using the form, below: